Welcome to pauline-skinner.com

Congratulations.  You have reached Pauline Skinner, ITIL Service Management Consultant, Freelance Writer and Author.

ITIL Service Management Consultancy

I assist my clients to implement, enhance, measure and sustain applicable IT processes and procedures.  Using these proven methodologies and disciplined processes, I can help you change your IT focus from reactive fire-fighting to a proactive and dynamic IT function.

I provide the following ITIL Service Management consultancy services:

• ITIL Service Support and ITIL Service Delivery maturity assessments
  
• Documentation of “as-is” IT processes and procedures
  
• Process gap analysis
  
• Process workshop facilitation
  
• Process development roadmaps and lifecycles
  
• Best Practice process development and process reengineering
  
• Integration of appropriate COBIT Control Objectives
  
• Documentation of best practice IT processes and procedures
  
• Project management of process implementation into your organisation using PRINCE 2 methodologies
  
• Post implementation reviews
  
• Coaching and mentoring of your key staff to ensure efficient process adoption
  
• Ongoing health checks to ensure validity and integrity of processes

For all your ITIL Service Management requirements, visit my IT consultancy website:

• www.aulcon.com

I assist my clients to stand out in the fiercely competitive global marketplace.  The need for professionally crafted documents and communications is great, whether you are a well-established corporate enterprise or a budding first-time author.

I provide the following Writing, Editing and Proof Reading services:

• COPYWRITING – business documentation and correspondence, website content, press releases, editorials, advertisements, brochures, industry white papers, technical authoring, newsletters and emails are written to attract and retain customers, and make your business stand out in its field
  
  
• PROOF READING – fiction and non-fiction book proposals, manuscripts, résumés, essays, letters, emails, reports, memos, press releases, brochures, advertisements, newsletters and websites are reviewed for spelling, grammar, punctuation and typographical errors
  
  
• EDITING – fiction and non-fiction book proposals, manuscripts, résumés, essays, letters, emails, reports, memos, press releases, brochures, advertisements, newsletters and websites are reviewed for spelling, grammar, punctuation and typographical errors, and suggestions are made on how to improve the content
  
  
• CV WRITING – concise, straightforward language, professional format, cover letters, reference listings, professional summaries, goals and  objective statements are written to ensure your success in attaining the career you desire
  
  
• COLUMN AND ARTICLE WRITING – promotional and informative columns and articles for newspapers, magazines, mailshots and websites are written to attract and retain customers, and make your business stand out from its competitors
  
  
• CREATIVE WRITING – short stories, novellas and poetry are written for publishers of fiction, magazines, newspapers and websites
  

For all your writing, editing and proof reading requirements, visit my Freelance Writing website:

• www.well-fed-writer.com
  
  
  

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